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Franchise Support Manager
2 months ago
About Radfield Home Care (UK)
Radfield Home Care (UK) is a leading provider of personalized, private care services for older adults in their own homes. We are a national leader in home care innovation and a fast-growing, multi-award-winning business.
Job Summary
We are seeking a highly motivated and experienced Franchise Support Manager to join our team. As a key member of our operations team, you will play a pivotal role in driving the growth and success of our franchise network.
Key Responsibilities
- Business Planning and Support
- Support franchise partners with business planning, objective setting, and achieving their goals
- Provide day-to-day support and guidance to franchise partners on all business needs
- Training and Induction
- Take full responsibility for training and induction of new franchise partners
- Performance Management
- Conduct quarterly performance reviews with franchise partners
- Compliance and Quality Assurance
- Ensure the franchise agreement and operating manual are being adhered to at all times
- Ensure that Radfield Home Care network performance targets are met
Requirements
- 3 years' experience working in a business development role in either marketing, care operations, recruitment, training, or finance
- Confidence to go networking in the local community
- Basic understanding of Personal Care compliance and CQC regulation
- Experience of writing and conducting training for individuals from outside of the care sector
- Experience using Office software, web-based systems, and CRM software
- Full driving license and access to a car
