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Enforcement Agent

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bristow & Sutor Full time
About Bristow and Sutor

We are a leading debt recovery enforcement company with over 40 years of experience supporting local authorities and Transport for London. Our team of 500 professionals is committed to building a culture where everyone has the opportunity to do meaningful work and be recognized and rewarded for their efforts.

Job Summary

We are seeking a skilled Enforcement Agent to join our team in Newcastle. As an Enforcement Agent, you will be responsible for visiting properties of customers in debt, helping them reach the best solution to avoid further action. You will work independently, making decisions with integrity and using different tactics to handle challenging or vulnerable customers.

Key Responsibilities
  • Visit properties of customers in debt to collect payments or make arrangements
  • Speak with customers or their neighbors to understand their situation and provide guidance
  • Take control of goods and remove them if necessary
  • Work with customers to find the best solution to avoid further action
  • Use strong interpersonal skills to stay calm and influence people to find the best solutions
Requirements
  • Resilient problem solver who can think on their feet
  • Strong interpersonal skills and ability to stay calm under pressure
  • Trustworthy and honest, with a strong sense of integrity
  • Balanced and fair, with the ability to make decisions with integrity
  • Determined and disciplined, with a strong work ethic
Benefits
  • Basic Salary of £23,800 + commission and bonus structure
  • Company Car and Fuel Card
  • Flexible working hours and smartphone
  • Company pension plan and 28 days paid annual leave
  • Full training and Certification to become a Certified Enforcement Agent
  • Funded court certification and Insurance
  • Opportunities for future training and career development
About Us

Bristow and Sutor Group is an equal opportunities employer. We promote a culture where diversity is valued, respected, and built upon, attracting and retaining a workforce based on merit and ability. We are reflective of the communities we serve and committed to building a culture where everyone has the opportunity to do meaningful work.