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Front of House Team Member

2 months ago

Coventry, Coventry, United Kingdom The Restaurant Hub Full time

About The Restaurant Hub

We are a dynamic and innovative company that brings together a collection of diverse brands under one roof. Our Restaurant Hub is a unique retail environment that offers a wide range of dining options, from casual to fine dining. We pride ourselves on delivering exceptional service and standards to our customers, and we are looking for talented individuals to join our team.

Job Summary

We are seeking a skilled and enthusiastic Front of House Team Member to join our team. As a Front of House Team Member, you will be the face of The Restaurant Hub, creating a warm and welcoming atmosphere for our customers. You will be responsible for providing exceptional service, ensuring that every customer has an extraordinary experience, and contributing to the overall success of our Restaurant Hub.

Key Responsibilities

  • Provide exceptional service to all customers, ensuring that every interaction is positive and memorable.
  • Demonstrate strong menu knowledge and suggestive selling to enhance the customer experience.
  • Prepare food and drink orders as per training, ensuring that all orders are processed correctly and meet brand standards.
  • Ensure that all orders are processed correctly, from takeaway to eat-in and online options.
  • Support the management team in ensuring the store is fully set for service, adhering to all checklists, cleaning schedules, audit standards, and brand standards.
  • Ensure that excellent standards are maintained at all times, following set cleaning tasks on a daily, weekly, and monthly basis.
  • Ensure that all menu items delivered to the customer meet brand standards at all times.
  • Always have the customer at the heart of everything you do, effectively and professionally handling any customer complaint, informing management on duty immediately.
  • Ensure that you comply with legislation regarding Security, Health & Safety, Food Hygiene, and Licensing laws, as per training provided.
  • Can fully explain and demonstrate the allergen procedures.
  • Always be a key player and a team player.
  • Reports anything not right or broken to management immediately.
  • Attends and contributes to team meetings and training sessions.
  • Knows and exceeds sales targets.

What's in it for you

  • 50% discount off your total bill for you and 5 friends in all of our brands (T&C's apply).
  • Wagestream Membership - You can withdraw your accrued earnings as the month passes by Flexy money.
  • Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants.
  • 28 days holiday.
  • Discounted Food on Shift.
  • Training and development opportunities.
  • Apprenticeship opportunities.
  • Employee assistant programme.
  • A lucrative 'refer a friend bonus scheme'.