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Senior Technical Support Specialist

2 months ago

Essex, United Kingdom Euro London Appointments Full time
Job Title: Senior Technical Support Specialist

Job Summary:

We are seeking an experienced Senior Technical Support Specialist to join our client's team in Essex. As a key member of the technical support team, you will provide advanced escalation support for complex technical issues and collaborate closely with the Quality and Engineering teams to identify, troubleshoot, and resolve technical product issues.

Key Responsibilities:

  • Provide advanced technical support for complex hardware, software, and firmware issues.
  • Collaborate with the Quality and Engineering teams to identify and resolve technical product issues.
  • Lead discovery discussions with key stakeholders to understand and address concerns related to our client's products.
  • Travel to client sites for in-depth problem analysis and troubleshooting.

Requirements:

  • Proven experience in technical support for hardware, software, and firmware.
  • Experience in gas detection technology is highly desirable.
  • A technical degree or diploma is preferred.
  • Fluency in an additional European language is advantageous.
  • Willingness to travel up to 10% of the time.
  • Experience with APIs is a plus.

About the Role:

This is a commercial role that offers flexibility while allowing you to be at the heart of innovative gas safety solutions. If you're passionate about providing exceptional technical support in a dynamic environment and have expertise in gas safety technologies, we'd love to hear from you.