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Patient Care Associate

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Oxford Health NHS Foundation Trust Full time

Position Overview

Are you dedicated to enhancing mental health care? Are you interested in a fulfilling role within the NHS?

We are seeking compassionate Healthcare Assistants to join our male acute mental health inpatient team.

We require candidates who are:

  • Dedicated to providing exceptional collaborative patient care
  • Empathetic towards patients and their families
  • Strong communicators with the ability to function effectively within a team

Clinical Support staff represent the second largest workforce behind nursing at Oxford Health NHS Foundation Trust.

Main Responsibilities

Healthcare Assistants and Support Workers play a vital role in enhancing nursing standards, patient experiences, and outcomes, offering essential support to our inpatient nursing and multidisciplinary teams.

This position can serve as a stepping stone towards becoming a qualified nurse, allowing you to advance through our apprenticeship framework without the need for a full-time university course.

About Our Organization

Oxford Health NHS Foundation Trust delivers physical, mental health, and social care services to individuals of all ages across various regions.

Our services are provided in community settings, hospitals, clinics, and residential homes, ensuring care is as accessible as possible.

Our vision is that everyone receives: "Outstanding care delivered by an outstanding team"

Our core values are: "Caring, safe, and excellent"

At Oxford Health, we offer a comprehensive range of benefits designed to support your career and well-being, including:

  • Excellent career advancement opportunities
  • Access to personalized learning and development programs
  • 27 days of annual leave, plus bank holidays, increasing to 33 days with continuous service
  • NHS discounts at numerous retailers
  • Competitive pension scheme
  • Lease car options
  • Cycle to work initiatives
  • Employee Assistance Program
  • Mental Health First Aid support
  • Staff accommodation (subject to availability)
  • Networking and support groups facilitated by our Equality, Diversity & Inclusion team

Detailed Job Description and Key Responsibilities

In return, we offer:

  • The chance to work within a supportive, close-knit team
  • The opportunity to provide the quality of care you would want for yourself
  • A nurturing work environment
  • Access to exceptional training and development resources

Care Certificate:

All new non-registered clinical staff will undergo an induction process that enables them to complete or refresh the Care Certificate.

The Care Certificate is a national qualification designed to assure the public that staff have been evaluated as possessing the necessary skills, knowledge, and behaviors to deliver safe, compassionate, high-quality care.

This certificate comprises 15 standards assessed through practical completion of a portfolio. Completing or refreshing the Care Certificate, participating in local induction, and receiving support from your clinical team will help you enhance your existing skills and develop the competencies required for a successful career with Oxford Health.

You will be expected to participate in the PEACE (Positive Engagement and Caring Environments) training.

What Our Staff Say:

"I truly enjoy making a positive impact on our patients' lives."

"There are ample learning opportunities, and I feel encouraged to integrate new knowledge into my practice."

"I find the team incredibly supportive and appreciate the challenges we face together."

Interested in Learning More About the Role?

We welcome your inquiries and would be delighted to discuss this opportunity further.

Candidate Profile

Qualifications

Essential Criteria

  • Proficient command of the English language
  • Strong IT skills

Desirable Criteria

  • NVQ Level 3 in Health & Social Care or equivalent qualification

Skills

Essential Criteria

  • Ability to communicate effectively with a diverse range of individuals both verbally and in writing
  • Awareness and understanding of the rights and needs of patients
  • Capability to identify stress and anxiety in colleagues, patients, and their families, providing appropriate support
  • Commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Experience

Desirable Criteria

  • Prior experience working with patients with minimal supervision
  • Understanding of the roles of other healthcare professionals
  • Experience in interdisciplinary collaboration.

Personal Qualities

Essential Criteria

  • Enthusiasm for working with individuals and fostering a therapeutic environment
  • Confidence to work independently with patients under distant supervision
  • Flexibility to adapt to the needs of the service
  • Strong communication and interpersonal skills, capable of engaging at all levels
  • Compassionate, caring, and committed to delivering high-quality care
  • Ability to collaborate effectively within a team and support colleagues and healthcare professionals
  • Self-aware, resilient, and cognizant of personal limitations.

Knowledge

Essential Criteria

  • Understanding of the roles of other healthcare professionals
  • Demonstrated knowledge and ability to communicate with patients with complex needs using clear and effective verbal and nonverbal communication, incorporating motivation and encouragement.
  • All new employees will undergo a 6-month probationary period, complemented by an induction process aimed at fostering a positive and supportive work environment that allows new hires to learn essential aspects of their role over a reasonable timeframe.
  • Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 positions are required to complete numeracy and literacy assessments.
  • Appointment to this position is contingent upon the Trust receiving satisfactory references covering three years of employment or education. Please ensure your referees respond promptly to reference requests.
  • Employees are expected to participate in mandatory and statutory training related to their role.
  • We are committed to excellence, driven by the belief that a fair, just, and fully inclusive organizational culture enables our teams to deliver the highest quality of care and services possible. We strive to ensure that our diverse workforce reflects the communities we serve.
  • We welcome applications from all sections of the community, are an Equal Opportunities employer, and have several internal networking groups to support our employees. Whenever possible, we will make reasonable adjustments to enable you to fulfill your role and realize your full potential. All our employees are dedicated to demonstrating our core values – safe, caring, and excellent – through their behavior.
  • Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect all staff and volunteers to share this commitment.
  • Oxford is recognized globally as a center of excellence for research. Oxford Health collaborates closely with the University of Oxford's Department of Psychiatry and the Department of Primary Care, housing a Biomedical Research Centre focused on improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC), which conducts applied research that directly impacts patient health and well-being.