Insurance Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and experienced Insurance Customer Adviser to join our team at KD Recruitment Limited. As an Insurance Customer Adviser, you will play a key role in supporting our clients in the Care sector by providing exceptional customer service and administrative support.
Key Responsibilities
- Provide excellent customer service to new and existing clients, responding to their queries and concerns in a timely and professional manner.
- Process and administer all insurance policies, ensuring accuracy and attention to detail.
- Deal with new business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and broking risks to insurers.
- Collect payments in line with company and client expectations.
- Work closely with clients and insurers to ensure seamless communication and resolution of issues.
- Identify and act on cross-selling and up-selling opportunities to enhance the company's offering to clients.
Requirements
- Previous experience in the insurance industry is essential.
- Excellent customer service skills, both written and verbal.
- Fully computer literate with MS Office.
- Able to learn new systems and processes.
What We Offer
- Monday to Friday, 8.30 – 5.00.
- Hybrid working available after 6 months.
- 24 days holiday plus bank holidays.
- Additional annual leave given over Christmas and New Year.
- Healthcare scheme and a death in service policy.
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Insurance Customer Service Representative
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