Insurance Customer Service Representative

1 week ago


Malton, North Yorkshire, United Kingdom KD Recruitment Limited Full time

About the Role

We are seeking a highly skilled and experienced Insurance Customer Adviser to join our team at KD Recruitment Limited. As an Insurance Customer Adviser, you will play a key role in supporting our clients in the Care sector by providing exceptional customer service and administrative support.

Key Responsibilities

  • Provide excellent customer service to new and existing clients, responding to their queries and concerns in a timely and professional manner.
  • Process and administer all insurance policies, ensuring accuracy and attention to detail.
  • Deal with new business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and broking risks to insurers.
  • Collect payments in line with company and client expectations.
  • Work closely with clients and insurers to ensure seamless communication and resolution of issues.
  • Identify and act on cross-selling and up-selling opportunities to enhance the company's offering to clients.

Requirements

  • Previous experience in the insurance industry is essential.
  • Excellent customer service skills, both written and verbal.
  • Fully computer literate with MS Office.
  • Able to learn new systems and processes.

What We Offer

  • Monday to Friday, 8.30 – 5.00.
  • Hybrid working available after 6 months.
  • 24 days holiday plus bank holidays.
  • Additional annual leave given over Christmas and New Year.
  • Healthcare scheme and a death in service policy.


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