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Field Service Engineer

2 months ago

London, Greater London, United Kingdom ENVEA Global Full time
Job Description

As a Field Service Engineer at ENVEA Global, you will play a critical role in providing product support, service, and repair of our equipment across customer sites in the UK. Your expertise will be essential in training customers on the correct use and maintenance of our products, as well as providing telephone support as needed.

Key Responsibilities:
  • Provide service and support to allocated customer sites, including documentation and paperwork using company software.
  • Travel to customer sites to repair, commission, calibrate, and service ENVEA products.
  • Offer advice to customers on configuring systems for their applications and diagnosing on-site problems.
  • Provide customers with up-to-date information on products and services, calibration services, and training.
  • Carry out functionality and system training at customer sites and ENVEA premises.
  • Ensure accurate data entry into customer databases and timely completion of Service Reports.
  • Communicate with Engineering teams to incorporate lessons learned from field problems into future product iterations.
Requirements:
  • Degree, HND, or equivalent in Electrical and Mechanical Engineering.
  • Experience with instrumentation in an industrial environment.
  • Customer service and problem-solving skills.
  • Electronics experience, ideally with an instrumentation background.
  • Field service experience is a distinct advantage.
  • Use of IT for equipment testing and report writing.

ENVEA Global is a world-leading company in environmental instrumentation, analysis, and measurement. We prioritize the preservation of the environment and sustainable innovation in our products and strategy. As a Field Service Engineer, you will be part of a global team present in over 100 countries, working towards a common goal of environmental sustainability.