Customer Service Representative

15 hours ago


Crawley, West Sussex, United Kingdom Reed Full time
Customer Service Representative

We are seeking an experienced Customer Service Representative to join our team at Reed, providing exceptional service to our B2B customers.

Key Responsibilities:
  • Provide proactive and exceptional customer service for all UK sales accounts by effectively handling a range of enquiries from our customers.
  • Fast and accurate processing of orders inbound and outbound.
  • Communications including LIVE CHAT with added administration functions to support our company sales activities.
  • Answer a high number of incoming calls and perform sales support duties including providing product information to our customers and resolution of queries in relation to orders.
Requirements:
  • Excellent attention to detail.
  • Intermediate IT skills in Microsoft Outlook, Word, and Excel.
  • Highly organised in time and task management, with a good record of pace and delivery and the ability to remain neutral and positive under pressure.
  • Previous experience of taking 80+ calls a day and order entry experience within a Customer Services environment is essential, as well as excellent spoken and written communication skills.
Benefits:
  • Competitive salary dependent on experience.
  • Eligible to participate in company bonus scheme, approx. 10% of annual salary.
  • 10% matching pension scheme.
  • 26 days annual leave plus bank holidays.
  • Life Assurance and Employee Assistance Program.
  • Free onsite parking.


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