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Hospitality Reception Specialist

2 months ago


Liverpool, Liverpool, United Kingdom Quest Liverpool City Centre Full time

We are looking for a skilled and personable Receptionist to join our Front Office Team at Quest Liverpool City Centre. Our establishment operates around the clock, necessitating shifts that may start early (7am-3.30pm) or run late (3pm-11.30pm). Night shifts may also be required on occasion.

This position is part-time, totaling 32 hours per week.

As our Receptionist, your responsibilities will include:

  • Providing a warm and inviting welcome to our guests, ensuring their departure is equally pleasant by actively seeking ways to tailor their experience to their individual needs and travel plans.
  • Taking initiative to address customer needs resourcefully and effectively.
  • Engaging in the continuous learning and development of administrative tasks, procedures, and standards to ensure compliance and excellence in service.
  • Completing all shift-related tasks to the required standards and ensuring thorough handovers to subsequent shifts.

At Quest Liverpool City Centre, we foster an Enterprising and Winning Mindset. While prior experience in a similar role is advantageous, we value candidates who possess a positive attitude, strong problem-solving abilities, and a willingness to learn.

This is an excellent opportunity to join our team as a Receptionist. We are committed to your professional and personal growth, offering:

  • Genuine career advancement opportunities within our organization.
  • Comprehensive on-the-job training, access to our digital learning platform, and various other development opportunities.
  • A PERKBOX subscription that provides benefits, retail discounts, and savings from your first day.
  • Employee Assistance Programme.
  • Health Insurance.
  • A referral bonus for bringing in new talent.
  • Special staff rates for stays at our European properties after completing your probation.
  • If relocating, 30 days of accommodation within one of our properties while you secure permanent housing.

About Us

The Ascott Limited (Ascott) is a prominent Singapore-based company recognized as a leading international lodging owner-operator. Our portfolio encompasses over 220 cities across more than 40 countries in regions including Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. With approximately 94,000 operating units and over 64,000 units under development, we manage around 159,000 units across more than 900 properties.

As part of The Ascott Limited, Quest Liverpool City Centre offers modern and stylish studios and apartments equipped with contemporary comforts, business connectivity, and customizable services tailored to our guests' lifestyles and preferences.

If you are passionate about a career in Hospitality and dedicated to delivering exceptional customer service, we look forward to your application.