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Technical Support Professional

2 months ago

London, Greater London, United Kingdom THE CHARALLE GROUP Full time

IT Helpdesk Analyst - International Law Firm

About the Role

  • Type: General

The Charalle Group, a leading international business, is seeking an experienced IT Helpdesk Analyst to provide technical support and manage calls and enquiries for our global operations.

Key Responsibilities

  • Respond to international and UK service calls from users to advise and guide them in the use of applications and resolve any issues that arise.
  • Manage and resolve technical issues related to Microsoft Office Suite and other software applications.
  • Provide excellent customer service and support to internal stakeholders.
  • Collaborate with the IT team to identify and implement process improvements.

Requirements

  • Minimum 2 years of experience in a similar support role, preferably in a global business environment.
  • Excellent customer service experience and a thorough knowledge of Microsoft Office Suite.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.