Parking Coordinator

4 weeks ago


Thetford, Norfolk, United Kingdom Forestry Commission Full time
Parking Coordinator Job Description

We are seeking a highly organized and customer-focused Parking Coordinator to join our team at the Forestry Commission. As a key member of our Customer Relations Team, you will be responsible for providing administrative and project support to our National Parking Team, ensuring the smooth delivery of day-to-day operating matters.

Key Responsibilities:
  • Monitor and respond to car parking queries from the public and internal general enquiries.
  • Remote monitoring of barriered car park systems and responding to visitors over an intercom system.
  • Liaise with external contractors and suppliers to manage parking equipment service requests.
  • Process visitor refunds and raise purchase orders and process invoices.
  • Undertake monthly financial and banking reconciliation tasks.
  • Collate and distribute parking information and business intelligence reports.
  • Provide project management support during the implementation and mobilization of projects.
  • Contribute to various support tasks as required, including information and data gathering for analysis.
Requirements:
  • Exemplary customer service skills, including experience of complaints handling.
  • Excellent organizational and communication skills.
  • Proven administrative ability and attention to detail.
  • Experience of delivering administrative tasks across multiple work areas or projects, to deadlines.
  • Competent IT user with experience of Microsoft suite of applications (Word, Excel, Teams, and Outlook).
Benefits:
  • A competitive salary of £27,941.
  • A Civil Service pension with an employer contribution of 28.97%.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.

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