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Retail Store Manager

2 months ago

Perth, Perth and Kinross, United Kingdom M&S Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at M&S. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and delivering operational excellence across our stores.

Key Responsibilities
  • Commercial Leadership
    • Develop and execute store-level business plans to drive sales growth and profitability.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
    • Collaborate with cross-functional teams to implement commercial initiatives and drive business results.
  • Operational Excellence
    • Ensure the store is operating efficiently and effectively, with a focus on customer satisfaction and employee engagement.
    • Develop and implement processes to improve store operations, including visual merchandising, inventory management, and customer service.
    • Lead and develop a high-performing store team, with a focus on talent development and succession planning.
  • Customer Experience
    • Develop and implement strategies to improve customer satisfaction and loyalty, including customer feedback and complaint resolution.
    • Collaborate with cross-functional teams to implement customer-centric initiatives and drive business results.
    • Ensure the store is visually appealing and well-maintained, with a focus on creating an exceptional customer experience.
  • Leadership and Development
    • Lead and develop a high-performing store team, with a focus on talent development and succession planning.
    • Collaborate with cross-functional teams to develop and implement leadership development programs.
    • Ensure the store is equipped with the necessary tools and resources to drive business results.
Requirements
  • Leadership Experience
    • Proven experience in a leadership role, with a focus on commercial and operational excellence.
    • Experience in a retail environment, with a focus on customer satisfaction and employee engagement.
  • Commercial Acumen
    • Strong commercial acumen, with a focus on sales growth and profitability.
    • Experience with sales analysis and forecasting, with a focus on identifying trends and opportunities for improvement.
  • Operational Expertise
    • Strong operational expertise, with a focus on store operations, visual merchandising, and inventory management.
    • Experience with process improvement and implementation, with a focus on driving business results.
  • Customer Focus
    • Strong customer focus, with a focus on customer satisfaction and loyalty.
    • Experience with customer feedback and complaint resolution, with a focus on driving business results.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.