Healthcare Receptionist

Position Overview

An excellent opportunity has emerged for a Receptionist/Administrator at Albany House Medical Centre.

We seek a dedicated and adaptable individual with strong organizational and interpersonal skills. A commitment to providing exceptional service and a willingness to assist our patients is essential.

While prior experience in a medical or GP practice setting is advantageous, it is not mandatory as comprehensive training will be provided to the right candidate.

The successful applicant will play a vital role in a team that is committed to delivering an outstanding patient experience at Albany House Medical Centre.

Work Schedule

The working hours will be Monday to Friday from 08:00 AM to 12:00 PM, with a requirement to work one Saturday morning (8 AM - 12 PM) approximately every seven weeks on a rota basis.

Key Responsibilities

Under the supervision of the Operations Manager, the successful candidate will be responsible for:

• Welcoming patients and liaising with members of the practice team.
• Handling telephone inquiries for appointments and accurately completing the Anima Health triage application for clinician review.
• Monitoring Anima Health to ensure all tasks and actions are completed promptly and effectively.
• Directing personal telephone inquiries to the appropriate internal or external services.
• Taking messages and relaying information to the relevant team members or professionals.
• Initiating and responding to requests from patients, team members, and associated healthcare providers.
• Ensuring the operational readiness of the system at the start of each day.
• Providing chaperoning services as needed.
• Performing various administrative tasks as required.

About Albany House Medical Centre

As one of the largest and busiest GP practices in the area, our mission is to provide the highest quality care to all individuals who visit our facilities, whether as patients, members of the public, or staff.

We are dedicated to evolving from good to great, ensuring that we meet the needs of our patients in Earls Barton and Penvale Park.

In this role, you are expected to consistently demonstrate our practice values, reflecting your commitment to delivering high-quality services to patients in alignment with established objectives, quality standards, and resource limitations.

Reception Duties

• Providing a welcoming environment for patients and visitors.
• Addressing general inquiries, explaining procedures, and scheduling new and follow-up appointments.
• Utilizing sound judgment and communication skills to manage urgent consultations for patients without prior appointments.
• Clarifying practice arrangements and formal requirements for new patients and those seeking temporary coverage.
• Managing incoming and outgoing telephone calls, ensuring accurate message-taking and prompt delivery.
• Recording requests for home visits accurately and referring to the Duty Doctor when necessary.
• Preparing documentation for all surgeries and clinics, ensuring all associated paperwork is completed.
• Informing patients of relevant charges for private services and processing payments as required.
• Updating patient information in the system as necessary.

Administrative Responsibilities

• Maintaining a thorough understanding of all practice procedures.
• Adhering to written protocols in all tasks.
• Updating medical records as required.
• Familiarizing oneself with various forms and their locations, including temporary resident, new patient, and change of address forms.

Computer Usage

• Accessing the computer to retrieve registration details, pathology results, medication information, and referral data.
• Locating immunization records and health promotion information as needed.
• Inputting data as requested.
• Utilizing SystmOne for booking patient appointments and learning the various tasks associated with computerized scheduling.