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Strategic Communications and Engagement Manager

2 months ago

Leamington Spa, Warwickshire, United Kingdom Innovate Healthcare Services Full time

Position Overview

Are you enthusiastic about providing exceptional communications and engagement solutions? Innovate Healthcare Services is on the lookout for a skilled and proactive Strategic Communications and Engagement Manager to enhance our Electronic Patient Record (EPR) initiative and collaborate with the broader Business Support Team.

Key Responsibilities:

  • Develop and execute a comprehensive communications strategy for the EPR.
  • Foster engagement with various stakeholders to elevate awareness of the EPR.
  • Offer specialized communications and engagement guidance and support.

Qualifications Required:

  • A relevant degree or equivalent professional experience.
  • Proven experience in communications and engagement within intricate environments.
  • A self-sufficient, innovative, and strategic mindset.

Why Choose Innovate?

  • Join a collaborative and ambitious team.
  • Play a vital role in advancing healthcare technology.
  • Experience a position with significant impact and opportunities for continuous growth.

Primary Duties:

To deliver a comprehensive, high-level communications and engagement service for Innovate Healthcare Services by directly supporting the Electronic Patient Record (EPR) initiative and the wider Business Support Team.

Essential Functions:

  • Assist in crafting and executing the communications and engagement strategy for the EPR initiative.
  • Independently create, implement, and assess EPR communications and engagement materials.
  • Lead in-person engagement efforts to inform stakeholders about the EPR initiative and its implications for their roles.
  • Provide communications and marketing expertise to program teams, acting as a communications authority.
  • Generate and refine communication and engagement content and materials.
  • Support the Head of Communications & Business Support in managing daily communications and engagement activities (both internal and external).
  • Collaborate with the communications and engagement teams at partner organizations to ensure a unified approach to EPR communications.

About Innovate Healthcare Services:

As a growing organization, Innovate offers a variety of benefits and opportunities for professional development and new challenges. We are committed to nurturing our staff and promoting a healthy work-life balance. Innovate is a staff-led organization dedicated to delivering top-notch technology solutions and support to our partners.

We value transferable skills and a willingness to learn. We encourage all interested candidates to reach out, even if they do not meet every listed requirement.

Job Responsibilities:

  • Oversee the implementation of the overall communications and engagement strategy for the EPR, emphasizing service enhancement and user experience.
  • Produce clear, compelling, informative, and accessible communication materials for both internal and external audiences, ensuring consistency in messaging.
  • Create content for various communication platforms (both print and digital), including training resources, social media content, and communication toolkits.
  • Represent the Communications and Engagement workstream at relevant program boards.
  • Develop and maintain an EPR website and ensure its content is current.
  • Lead the formulation of internal and external EPR communications and engagement strategies as needed.
  • Provide regular updates on EPR communications and engagement to stakeholders.
  • Organize and manage communication campaigns effectively.
  • Plan and facilitate events, press conferences, and stakeholder meetings.
  • Coordinate engagement initiatives for stakeholders.
  • Foster a sense of community through internal events and initiatives.
  • Provide timely and relevant advice on communications and engagement matters.
  • Produce communication materials, including copywriting and collaborating with designers.
  • Maintain and update stakeholder contact lists and databases.
  • Collaborate with workstream leads to establish key performance indicators for communication and engagement projects.
  • Lead the creation of an EPR newsletter, including content gathering and design.
  • Assist with EPR recruitment marketing efforts.

Candidate Profile:

Essential Attributes:

  • Ability to provide guidance at various organizational levels.
  • Capacity to work independently or as part of a team.
  • Strong planning skills with attention to detail and the ability to meet deadlines.
  • Proactive and solution-oriented approach to challenges.
  • Self-motivated and capable of working autonomously when necessary.
  • Team player who recognizes broader corporate responsibilities.
  • Integrity, honesty, and reliability.
  • Effective time management and prioritization skills.
  • Ability to work under pressure.
  • Willingness to travel independently as required.

Educational Background:

Required:

  • Degree-level education or equivalent experience in relevant fields.
  • Evidence of ongoing professional development.

Professional Experience:

Required:

  • Experience in communications and engagement within a complex organization.
  • Significant experience in planning and executing communications and engagement strategies.
  • Proven track record in preparing communications and engagement plans.
  • Experience in face-to-face engagement.
  • Proficiency in designing and creating content for various platforms.
  • Experience in managing complex programs or projects.