Contact Centre Professional

3 weeks ago

Essex, United Kingdom Jardine Motors Group Full time

About the Role

We are seeking a highly skilled and customer-focused Contact Centre Executive to join our team at Stratstone. As a key member of our contact centre team, you will play a vital role in delivering exceptional customer service and ensuring that every customer feels valued.

Key Responsibilities

  • Handling inbound booking calls for service departments, delivering customer service excellence and maximising profitability
  • Carrying out outbound service, MOT, vehicle maintenance and all other aftersales-related booking calls for divisional service departments
  • Conducting follow-up calls for divisional marketing campaigns, as required
  • Building valuable relationships with all our customers, focusing on increasing customer retention
  • Maintaining the Central Dealer Management System (ADP Autoline) in accordance with Stratstone's database policies and procedures

Desired Skills and Experience

  • Demonstrable communication and interpersonal skills, and experience in a customer-facing role.
  • Experience in using Microsoft Office products, and working with databases is desirable.
  • Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance, is desirable.
  • Ability to comply with all company and manufacturer policies and procedures

Why Stratstone?

We believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine. When you join Stratstone, you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

Benefits

  • 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
  • Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
  • Enhanced Maternity/ Adoption/ Paternity leave options.
  • Cycle to work purchase scheme.
  • Vehicle purchase schemes (across all Stratstone brands) and preferential parts, service and labour rates.
  • Employee care helpline.
  • Pension scheme and life assurance.

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