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Service Support Coordinator

2 months ago

Paignton, United Kingdom BIG ANT Group Recruitment Specialists Full time
About the Role

We are seeking a highly skilled and experienced Service Support Coordinator to join our team at BIG ANT Group Recruitment Specialists. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services and supporting our Senior Management Team.

Key Responsibilities
  • Organize and manage team mailboxes and calendars, ensuring timely monitoring and action.
  • Provide secretarial/PA support to the Senior Management team, handling confidential information with care.
  • Provide discreet support to legal, governance, and compliance teams.
  • Ensure strict adherence to Data Protection laws and maintain customer confidentiality.
  • Oversee the work of contractors, partners, and consultants.
  • Promptly report any defects, hazards, or issues in service delivery.
  • Ensure services meet or exceed both national and local performance standards.
  • Efficiently handle matters to align with Service Level Agreement standards.
  • Present data using performance metrics, customer feedback, and regulatory inspection findings.
  • Assist with research to support software solution development.
  • Collate and maintain up-to-date performance data on relevant systems.
  • Attend on-site inspections as required, offering support as needed.
  • Manage team communications via email, letters, and phone, prioritising tasks for managers' attention.
  • Assist in the production and development of maintenance and business plans for the service area.
  • Lead and ensure compliance with all administrative processes and procedures.
  • Prepare professional and confidential documents, including legal documents, agendas, minutes, statistics, presentations, and spreadsheets.
  • Participate in all necessary training to enhance your knowledge and understanding.
  • Work alongside other Technical Assistants across SWISCo service areas, providing cover and support as needed.
  • Offer polite, professional advice to colleagues, contributing to innovative solutions.
  • Effectively handle complaints or enquiries, delivering excellent customer service.
  • Assess risks to the public and report concerns to senior managers as needed.
  • Promote SWISCo campaigns and engage with customers, residents, and visitors to resolve queries through various communication channels.
Person Specification
  • Communication: Strong verbal and written communication skills.
  • IT Proficiency: Proficient in Microsoft Office, 365, and bespoke software.
  • Teamwork: Ability to collaborate effectively across departments.
  • Organisation: Exceptional prioritisation and time management skills.
  • Adaptability: Capable of managing deadlines, conflicts, and shifting circumstances.
  • Analytical Skills: Strong numerical and analytical abilities.
  • Customer Focus: Committed to meeting and exceeding customer expectations.
  • Equality and Inclusion: Promotes respect and challenges inappropriate behaviour.
  • Responsibility: Takes ownership of work activities, behaviour, and personal development.
  • Detail-Oriented: Strong organisational skills, accuracy, and attention to detail.
  • Initiative: Ability to work independently and solve problems creatively.
  • Confidentiality: Maintains confidentiality with utmost discretion.
  • Health & Safety: General knowledge of workplace health and safety requirements.
  • Legal Documentation: Experience in producing and formatting legal documents.
  • Office Experience: Proven experience in a busy office environment, prioritising and meeting deadlines.
  • Customer Service: Dedicated to delivering high standards of service and handling complaints effectively.
  • Record Keeping: Accurate and methodical approach to record keeping.
  • Service Delivery: Committed to providing high-quality service.
  • Relationship Building: Skilled in fostering and maintaining working relationships.
  • Education: NVQ4 or equivalent.
  • Driving Licence: Full licence, able to travel around the Bay.
  • Flexibility: Willingness to accommodate unsociable hours.