Service Coordinator

6 hours ago


Wellingborough, Northamptonshire, United Kingdom Marlowe Kitchen Fire Suppression Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduler to join our team at Marlowe Kitchen Fire Suppression. As a key member of our operations team, you will be responsible for scheduling and coordinating service visits and call-out rotas for our engineers.

Key Responsibilities
  • Schedule and organize service visits and call-out rotas for engineers
  • Liaise with clients and the administration team to ensure timescales and deadlines are met
  • Obtain site access information and arrange service visits to suit
  • Accurately enter data into our CRM system
  • Update customer service records
  • Perform general service administration duties and provide weekly reporting on workload
Requirements
  • Competent in Microsoft Office packages, including Excel and Word
  • Familiarity with in-house CRM systems
  • Excellent communication skills, both written and oral
  • Highly organized with ability to use initiative to prioritize work and meet deadlines
  • Dynamic and forward-thinking
  • Ability to work as part of a team and use own initiative where applicable
What We Offer
  • Basic salary up to £24,000 per annum, subject to experience
  • Royal London Pension
  • Life Assurance 4x salary
  • 25 days paid holiday plus bank holidays
  • Paid candidate referral scheme
  • Mental health and well-being scheme
  • Employee recognition scheme
  • Free, secure onsite parking
  • Development and progression opportunities

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