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Technical Support Specialist

2 months ago

Bath, Bath and North East Somerset, United Kingdom Adecco Full time

Job Summary

Adecco is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities

  • Provide 1st and 2nd line technical support for IT and Audio Visual equipment, software, and services.
  • Ensure smooth operation of the IT Delivery & Operations Service Desk.
  • Provide field support for IT and Audio Visual equipment, software, and services.
  • Provide Assistive Technology guidance and support.
  • Manage IT Service Desk, AV Service Desk, Laptop Loan, and other related services.
  • Deploy standard end-user compute devices.
  • Perform proactive maintenance and replacement of AV equipment.
  • Support Hybrid Events and Teaching.
  • Provide support for University Events.
  • Consult on Building Projects.

Technical Requirements

  • Topdesk
  • Nagios
  • BeyondTrust Remote Support
  • JISC Online Surveys
  • Clearpass
  • BluCats network asset management
  • Active Directory
  • Microsoft Intune
  • Jamf
  • Microsoft Teams
  • Panopto
  • M365
  • Assisted Hearing induction loop (Loopworks)
  • Microphone Transmission Systems (eg DECT/ISM70)
  • Lighting management systems e.g. Dali, FMX
  • Signal management e.g. EDID & HDCP

Requirements

  • Strong technical skills and knowledge of IT and Audio Visual equipment, software, and services.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and as part of a team.