Library Experience and Engagement Facilitator

3 weeks ago


London, Greater London, United Kingdom Wellcome Trust Full time
About the Role

We are seeking a highly skilled and experienced Library Experience and Engagement Facilitator to join our team at Wellcome Trust. As a key member of our Curatorial and Public Practice team, you will play a vital role in delivering exceptional library and engagement services to our visitors.

Key Responsibilities
  • Provide high-quality assistance to users across the library service points and via enquiry email and phone line
  • Work in partnership with colleagues to ensure an inclusive, consistent, and positive user experience across Wellcome Collection
  • Share expertise and knowledge to enable visitors to get the most out of every visit
  • Research, develop, and deliver new engagement activities and services with priority audiences in mind
  • Contribute to a diverse and inclusive culture across the organisation, collaborating across departments
Requirements
  • Good communication skills, with experience of engaging with a range of audiences
  • Good presentation skills and an ability to engage and talk clearly to groups of varying sizes
  • Passion for libraries and archives, engaging people with collections, and working to create inclusive environments in a library setting
  • Experience of delivering a high level of service in a customer or visitor-focused environment
  • Ability to act in equitable ways that help Wellcome Collection achieve its Access, Diversity & Inclusion ambitions
What We Offer

We offer a competitive salary and a range of benefits, including a daily rota, supporting the library service open 6 days a week. Working patterns will include a regular rota of Thursday evenings and Saturdays. The team currently supports a day off rota each fortnight, which can be worked onsite or at home.

We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition.



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