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Supply Chain and Logistics Coordinator

2 months ago

Sheffield, Sheffield, United Kingdom FareShare Full time
About FareShare

FareShare is a leading national network of charitable food redistributors, comprising 18 independent organizations. Our mission is to use surplus, fit-for-consumption food to feed those who are vulnerable in the UK by supporting frontline charitable organizations that tackle the root causes of food poverty.

Our Vision and Values

We envision a UK where 'No good food goes to waste.' Our values are built around Passion for our cause and the challenge ahead, Ambition to drive change, Respect for ourselves, each other, our volunteers, partners, and beneficiaries, Collaboration to achieve more together, and Focus on delivering the best service possible.

The Role

This critical position sits within our Supply Chain and Logistics team, responsible for processing surplus food offers from our food partners into our network of Regional Centres and the wider community. The role is essential in ensuring that the food we offer reaches the thousands of charities and community groups we support across the UK.

Main Responsibilities

Food Industry Customer Service

  • Deliver exceptional customer service, ensuring offers are responded to and processed within agreed service level requirements.
  • Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate.
  • Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system.

Regional Centre Allocation

  • Adhere to the requirements of the Network Service Level Agreement.
  • Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximize surplus redistribution and minimize waste.
  • Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximize social impact of surplus food.
  • Using our CRM system, maintain timely records of accounts, allocations, offers, and case management.
  • Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centers.
  • Build your understanding of our Network and your relationship with Regional Centers through a program of regular site visits in collaboration with the Network Development Managers.
  • Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximize and grow redistributed food volumes.

Logistics and Transport

  • Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare while maximizing acceptance of food.
  • Work with hauliers to plan transport requirements and ensure that we are able to meet network demand.
  • Work with Regional Centres to coordinate and plan routes for internal FareShare logistics.
  • Reactively solve transport issues throughout the working day.

Data and Analysis

  • Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements.
  • Specify, build, monitor, and analyze Salesforce reports to increase efficiency of allocation.
  • Use dashboards to monitor network issues.
  • Lead regional network agreement service level review meetings.
  • Report on data integrity issues to the Network Analyst.

Team Coordination and Representation

  • Support the Team providing assistance and cover when required, e.g., during busy periods, annual leave, and sickness to ensure an even spread of work across the team.
  • Support the training of new team members.
  • Represent the Supply Chain and Logistics team at network cluster and food category meetings.
  • Deputize for the Supply Chain and Logistics Manager when required.
  • Keep team process instructions up to date.
  • Act as Supply Chain and Logistics team lead on cross-functional projects as required alongside stakeholders, including retailers, funders, and strategic food partners.
  • Project review; share learnings with the Supply Chain and Logistics team.