Customer Service Representative

1 day ago

Reading, Reading, United Kingdom Thames Water Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Operations Contact Centre team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide clear and concise information to customers regarding water and wastewater services, including billing, payments, and service inquiries.
  • Assist customers with resolving issues and concerns, using advanced Salesforce and Amazon Web Services technology to accurately log interactions and understand customer needs.
  • Work collaboratively with the team to ensure seamless customer service delivery, using strong communication and problem-solving skills to resolve complex issues.
  • Meet and exceed customer service targets, ensuring high levels of customer satisfaction and loyalty.
What We Offer
  • A competitive salary starting from £25,659, with potential for progression to £26,659 after 6 months and £27,659 after 18 months.
  • 24 days of holiday per year, increasing to 28 days with length of service, plus bank holidays.
  • Contributory pension scheme, with maximum employer contribution of 12%.
  • Access to our benefits hub, offering a range of discounts and savings on everyday items.
  • Personal medical assessments available to all employees.
About Us

At Thames Water, our purpose is to deliver life's essential service, ensuring our customers, communities, and planet thrive. We are committed to taking care of water for everyone, and we need talented individuals like you to help us achieve this goal.

As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our business. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.

  • Bodyshop Customer Service Representative

    5 days ago

    Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Bodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...

  • Bodyshop Customer Service Representative

    5 days ago

    Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Bodyshop Advisor / Customer Service Advisor RoleWe are seeking an experienced Bodyshop Advisor to join our team in Reading. As a Bodyshop Advisor / Customer Service Advisor, you will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.Key Responsibilities:Liaising with third party companies such as...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Page Personnel Sales Full time

    About Our CompanyCustomer Service Role, Reading: Our company's success is built on fostering exceptional customer relationships and delivering tailored solutions to ensure customer loyalty.Our modern offices are located near the main public transport network.Job OverviewCustomer Service Role, Reading:We are seeking a skilled Customer Service Representative...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Page Personnel Sales Full time

    About Our CompanyCustomer Service Role, Reading: Our company's success is built on fostering exceptional customer relationships and delivering tailored solutions to ensure customer loyalty.Our modern offices are located near the main public transport network.Job OverviewCustomer Service Role, Reading:We are seeking a skilled Customer Service Representative...

  • Bodyshop Customer Service Representative

    3 weeks ago

    Reading, Reading, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    We are seeking an experienced Bodyshop Advisor to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Bodyshop Advisor, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our clients.Key Responsibilities:Meet and greet customers, manage bookings, and maintain a courtesy car diary.Liaise with...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Mobilize Financial Services in the UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    3 weeks ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Mobilize Financial Services in the UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner,...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Diligenta Full time £23,400

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Diligenta Full time £23,400

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    13 hours ago

    Reading, Reading, United Kingdom Pertemps Full time

    Pertemps Reading: Frontline Customer Service RepresentativePertemps Reading is seeking a skilled Frontline Customer Service Representative to join the DHL team based in Reading. As a key member of the team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal departments and customers.Key...

  • Customer Service Representative

    14 hours ago

    Reading, Reading, United Kingdom Pertemps Full time

    Pertemps Reading: Frontline Customer Service RepresentativePertemps Reading is seeking a skilled Frontline Customer Service Representative to join the DHL team based in Reading. As a key member of the team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to internal departments and customers.Key...

  • Customer Service Representative

    3 weeks ago

    Reading, Reading, United Kingdom BBO Recruitment Ltd. Full time

    **Job Title:** Courier**Job Summary:** BBO Recruitment Ltd. is seeking a highly organized and professional Courier to join their team. As a key representative of the company, the successful candidate will be responsible for delivering exceptional customer service and ensuring timely collections and deliveries.**Key Responsibilities:**Provide excellent...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Diligenta Full time £23,400

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Diligenta Full time £23,400

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Lexus Full time

    Job Opportunity at LexusWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Lexus Reading dealership. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless sales experience from start to finish.Key Responsibilities:Manage all sales...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Lexus Full time

    Job Opportunity at LexusWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Lexus Reading dealership. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless sales experience from start to finish.Key Responsibilities:Manage all sales...

  • Customer Service Representative

    5 days ago

    Reading, Reading, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a renowned luxury brand that values exceptional customer relationships.Job DescriptionCustomer Service Representative, Reading:Deliver outstanding customer service, handling inquiries, complaints, and claims related to products.Enhance specialized knowledge to provide tailored solutions and ensure...

  • Customer Service Representative

    5 days ago

    Reading, Reading, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a renowned luxury brand that values exceptional customer relationships.Job DescriptionCustomer Service Representative, Reading:Deliver outstanding customer service, handling inquiries, complaints, and claims related to products.Enhance specialized knowledge to provide tailored solutions and ensure...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Mobilize Financial Services - UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Mobilize Financial Services - UK. As a key member of our Select Lease by Mobilize team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional...