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Sales and Service Professional
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Sales and Service Executive to join our team at Office Angels. As a Sales and Service Executive, you will play a key role in providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide sales and service support to multiple Area Sales Managers by helping them achieve annual sales targets.
- Process a wide variety of calls, identify service problems, and initiate appropriate action.
- Attempt First Call Resolution (FCR) for all customer calls, utilizing problem-solving skills and available resources.
- Work with Area Sales Managers to coordinate outbound sales and service phone calls.
- Maximize up-sell opportunities on inbound customer service phone calls.
- Utilize CRM system to record, track, and manage all customer interactions.
- Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
Company Benefits
We offer a range of benefits to our employees, including:
- 23 days annual leave plus birthday off
- 5.5% Pension contribution
- £250 wellbeing voucher
- Access to Health Shield
- Sports and Leisure club membership
- Bupa Private Medical plan after 3 months
- Staff discount
- Free Parking
Requirements
To be successful in this role, you will need to have:
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
