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Coffee Equipment Specialist

1 month ago

Maidenhead, Windsor and Maidenhead, United Kingdom Shannon White Ltd Full time
Coffee Field Service Engineer

We are seeking a highly motivated and skilled Coffee Field Service Engineer to join our team at Shannon White Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our clients across the coffee industry.

Key Responsibilities:
  • Carry out a range of coffee equipment repair and preventative maintenance tasks, from fault finding to diagnosis, ensuring all equipment is left in good working order.
  • Work proactively with our central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
  • Comply with on-site arrival procedures, making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of company management.
  • Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
Requirements:
  • A confident individual with a passion for customer service and a strong understanding of coffee quality and associated equipment.
  • Demonstrates strong problem-solving skills with an electrical mechanical background and is computer literate.
  • Self-motivated with a flexible approach to work, location, and hours, including working 1 in 4 weekends.
Benefits:
  • Up to £33,580 (OTE) per annum, including overtime for weekend work, company vehicle, 25 days holiday, pension, and other company benefits.

If you feel this role aligns with your skills and experience, we look forward to hearing from you.