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We are seeking an experienced and skilled professional to join our team as a Litigation Team Manager at Kensington Mortgages. As a key member of our Special Servicing Department, you will be responsible for managing and overseeing a team of litigation specialists, ensuring that our customers receive high-quality service and that our departmental objectives are met.
Key Responsibilities- Team Management: Lead and manage a team of litigation specialists, providing guidance, coaching, and development opportunities to ensure high performance and operational efficiency.
- Case Management: Oversee the management of mortgage litigation cases, from pre-litigation to enforcement, allocating and monitoring workloads, and ensuring timely and effective management of accounts.
- Compliance and Risk Management: Ensure that all cases are handled in compliance with internal policies, regulatory requirements, and industry best practices, including the FCA rules, the Mortgage Conduct of Business (MCOB), and the Pre-Action Protocol for Possession Claims.
- Performance Management: Monitor key performance indicators (KPIs), implementing plans to ensure productivity and high-quality standards are consistently met.
- Customer Focus: Implement strategies to work with customers in financial difficulty, ensuring good customer outcomes and sustainable solutions wherever possible, ensuring that litigation is used as a last resort after all other avenues have been explored.
- Experience: Demonstrated experience in working in the Financial Services industry or similar role in a regulatory environment.
- Knowledge: In-depth knowledge of arrears management and mortgage litigation processes, including pre-action protocols, court procedures, and enforcement.
- Skills: Strong leadership and team management skills, with the ability to coach, motivate, and develop team members, analytical and decision-making skills to handle litigation cases and drive team performance.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
