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Electrical Engineering Technician

2 months ago

Crawley, West Sussex, United Kingdom Mansell Recruitment Group Full time
Job Description

Job Title: Service Support Specialist

Reporting To: Technical Service Manager

This position is ideally suited to those with experience of field service work who would prefer an in-house role. You will approximately be 90% in house, 10% out on site (training).

Key Responsibilities:

  • Customer support through various channels, dealing with issues and problems in a logical and calm manner.
  • Advanced remote fault finding using our specialist Remote Monitoring tool.
  • Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
  • Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
  • Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
  • Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
  • Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
  • Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
  • Collection of commissioning information and release codes, updating the database accordingly.
  • Visiting customer sites both in the UK and overseas (sometimes at short notice) when required.
  • Using your foreign language capability to speak to relevant customers (if applicable).

Benefits:

  • Salary: Basic annual salary £42,000 - £44,000
  • Minimum hours of work: 08:45 – 17:15 Monday – Friday
  • Pension upon joining the company (5%)
  • Life assurance, after qualifying probationary period (6 months)
  • Out of pocket expenses reimbursed.
  • Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
  • 33 days holiday, including UK Bank holidays
  • After long service holiday increases further.