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Technical Support Engineer

2 months ago

Leeds, Leeds, United Kingdom Toshiba Global Commerce Solutions Full time
About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions, Inc. is a leading provider of retail store solutions, offering a wide range of custom software solutions to retailers worldwide.

We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and providing exceptional customer service to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for our ELERATM Commerce platform
  • Work closely with our development team to resolve production incidents and improve service quality
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with our sales team to provide technical guidance and support to potential clients
Requirements
  • At least 1 year of experience in software development or technical support
  • Strong knowledge of Java-based development and enterprise/microservices architectures
  • Experience with modern web applications, including cloud/web-based content
  • Experience working with a combination of technologies such as Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of retail store solutions
Why Join Us

Toshiba Global Commerce Solutions is committed to diversity, equity, and inclusion. We believe that our people are our greatest asset and strive to create a workplace that is inclusive and respectful of all individuals. We are an equal opportunity employer and welcome applications from diverse candidates.