Customer Service Representative

2 weeks ago


Tipton, Sandwell, United Kingdom Reed Full time
{"Job Title": "Customer Service Advisor", "Job Description": "Role Overview

Reed is seeking a Customer Service Advisor to provide exceptional customer service to our clients.

Key Responsibilities
  • Deliver outstanding customer service in line with the principles of Treating Customers Fairly.
  • Communicate effectively with customers, colleagues, and third parties.
  • Perform high-quality cashiering functions and maintain accurate records.
  • Take ownership of personal actions, deadlines, and targets.
  • Demonstrate organisation, initiative, and ability to work under pressure.
  • Maintain a positive approach towards customers and colleagues.
Requirements
  • Proven ability to provide excellent customer service.
  • Strong communication skills, both written and oral.
  • High attention to detail and accuracy in all aspects of work.
  • Ability to contribute to team targets and work independently.
  • Well-organised, flexible, and able to work under pressure.
Working Hours

Monday to Friday: 8:45am - 5:00pm

Every other Saturday: 8:30am - 12:00pm

To apply, please submit your CV and cover letter detailing your relevant experience and interest in the role.

", "lang_code": "en"}

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