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Technology Specialist

3 months ago


London, Greater London, United Kingdom Vodafone Full time
About Vodafone:
At Vodafone, we are dedicated to creating a brighter future through connectivity. Our mission is to foster a more inclusive and sustainable world, driven by our vibrant global community and innovative technology.

Our Vision:
We continuously strive to connect individuals, businesses, and communities worldwide. Our commitment to customer satisfaction and loyalty fuels our passion for experimentation and rapid learning, allowing us to achieve our goals together.

Location:
Waltham Cross

Compensation:
£12.00 per hour plus uncapped bonuses
Hours: 40 hours per week

Role Overview:
As a technology specialist at Vodafone UK Retail, your primary responsibility will be to assist customers in maximizing their technology experience. You will be at the forefront of one of the UK's most cherished brands, offering unparalleled services and benefits.

Key Responsibilities:
- Provide support to customers facing technology challenges.
- Repair and troubleshoot faulty devices.
- Mentor and coach team members to enhance their skills.
- Maintain high customer satisfaction levels through proactive engagement.
- Participate in team meetings to discuss strategies for improvement.

Candidate Profile:
We seek individuals who are composed, mature, and possess a strong sense of enthusiasm and drive. This role can be demanding, requiring flexibility to work weekends and weekdays. For the right candidate, this presents an exceptional opportunity to contribute to a leading brand in the UK.

Benefits:
- Competitive salary with uncapped bonus potential.
- 25 days of annual leave, in addition to bank holidays and paid time off for charitable activities.
- A comprehensive and adaptable benefits package tailored to your needs and those of your family.
- Access to market-leading parental leave policies, employee discounts, retail vouchers, pension plans, and share schemes.

Commitment to Inclusion:
Vodafone UK is regulated by the Financial Conduct Authority, and all employment offers are contingent upon background checks, including criminal and financial assessments to comply with regulatory standards.

Vodafone is devoted to attracting, developing, and retaining top talent by fostering a motivating and inclusive workplace where skills are recognized and rewarded. We believe that diversity is essential to our success and actively encourage everyone to consider joining our journey.