Senior Infrastructure Architect

3 weeks ago

East Anglia, United Kingdom CAE Technology Services Limited Full time

Job Summary:

The CAE Infrastructure Tech Lead plays a pivotal role in providing technical direction and leadership to enhance Customer Experience for CAE's internal and external customer base. Collaborating with CAE's transition management team to onboard new and enhanced Managed Services and technologies.

Key Responsibilities:

  • Oversee the installation, integration, and maintenance of Infrastructure technologies to enable the provision of support to CAE's customers.
  • Owning the configuration, deployment, and performance of CAE's key toolset and customer-specific supported technologies.
  • Develop an Infrastructure plan that will support CAE's Managed Service growth and future needs.
  • Take the lead role in the deployment and support of core back up and monitoring toolsets within customer environment.
  • Occasional travel to customer sites may be required.
  • Overall responsibility for deployment of solutions and services including delegation of tasks to members of the Infrastructure team.
  • Collaborate with Technical Services CTO team to discuss future technology strategies.
  • Stay up to date on technologies, solutions, and architectures to optimize information technology functions.
  • Continuously improve service delivery and customer satisfaction by supporting IT management frameworks.
  • Working closely with the Service Delivery and Transition Management teams as a Technical Lead for Managed Service Customers.
  • Participation in the technical on-call rota.

Requirements:

  • Extensive working experience supporting Microsoft Server OS including AD & Group Policy.
  • Microsoft Exchange Administration/Support including Office365 Hybrid configurations.
  • Office365 Administration/Support including Exchange/Teams/SharePoint.
  • Autotask, Service-Now.
  • Exposure to Microsoft Azure or AWS.
  • Virtualisation technologies (Hyper-V, VMware).
  • Server & Storage (Dell & HPE).
  • Microsoft Certifications (Associate Level +).
  • Experience with Windows/Application deployment software such as SCCM or Intune/Autopilot.
  • Experience with SaaS monitoring solutions (LogicMonitor, ScienceLogic, SolarWinds).
  • Office 365 Identity Management, Security & Compliance.
  • Experience troubleshooting hardware faults (Servers, Blades, SANs) and working with Vendors to resolve.
  • Exposure to Linux based systems.

About CAE Technology Services Limited:

CAE Technology Services Limited is an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce.

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