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Primary Customer Service Representative

2 months ago


Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time

About the Role

We're looking for an experienced professional to join our team as a Primary Customer Service Executive. As a key member of our Distribution team, you'll play a vital role in ensuring the smooth operation of our supply chain.

Key Responsibilities

  • Act as an advocate for Tesco's Primary distribution network, providing exceptional customer service to internal and external stakeholders.
  • Collaborate with cross-functional teams, including Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial, and Finance, to drive cost-effective and efficient supply chain solutions.
  • Deliver day-to-day operations, including responding to customer queries and reporting, to ensure a seamless experience for our customers.
  • Support Managers in growing the Primary Distribution network, identifying opportunities for improvement and implementing changes to drive business growth.
  • Analyse data to identify trends and make recommendations to improve KPIs and drive business success.
  • Lead change and development initiatives to simplify routines, improve databases, and enhance supporting tools.

Requirements

  • Proven experience in numeric and data analysis, with a strong understanding of transport and distribution networks.
  • Proficiency in Microsoft Office, web-based applications, and modelling skills.
  • Excellent communication and collaboration skills, with the ability to build strong relationships with stakeholders.

What We Offer

  • A competitive salary and benefits package, including a colleague bonus scheme, holiday entitlement, and retirement savings plan.
  • Opportunities for career growth and development, with access to training and learning resources.
  • A supportive and inclusive work environment, with a focus on diversity and inclusion.