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Primary Customer Service Representative
2 months ago
About the Role
We're looking for an experienced professional to join our team as a Primary Customer Service Executive. As a key member of our Distribution team, you'll play a vital role in ensuring the smooth operation of our supply chain.
Key Responsibilities
- Act as an advocate for Tesco's Primary distribution network, providing exceptional customer service to internal and external stakeholders.
- Collaborate with cross-functional teams, including Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial, and Finance, to drive cost-effective and efficient supply chain solutions.
- Deliver day-to-day operations, including responding to customer queries and reporting, to ensure a seamless experience for our customers.
- Support Managers in growing the Primary Distribution network, identifying opportunities for improvement and implementing changes to drive business growth.
- Analyse data to identify trends and make recommendations to improve KPIs and drive business success.
- Lead change and development initiatives to simplify routines, improve databases, and enhance supporting tools.
Requirements
- Proven experience in numeric and data analysis, with a strong understanding of transport and distribution networks.
- Proficiency in Microsoft Office, web-based applications, and modelling skills.
- Excellent communication and collaboration skills, with the ability to build strong relationships with stakeholders.
What We Offer
- A competitive salary and benefits package, including a colleague bonus scheme, holiday entitlement, and retirement savings plan.
- Opportunities for career growth and development, with access to training and learning resources.
- A supportive and inclusive work environment, with a focus on diversity and inclusion.