Assistant Hotel and Food Services Director

3 weeks ago

Camberley, Surrey, United Kingdom Aramark Full time
About the Role

We are seeking an experienced and skilled Assistant Hotel and Food Services Manager to join our team at Royal Military Academy, Sandhurst. As a key member of our team, you will be responsible for leading and managing a team of colleagues to deliver exceptional service to our customers.

Key Responsibilities
  • Manage and lead a team to success, ensuring training and development for team members is up to date.
  • Process payroll and assist with rotas, ensuring accurate and timely completion.
  • Conduct team appraisals and job chats as required, providing constructive feedback and guidance.
  • Develop good commercial relationships with suppliers, negotiating prices and terms.
  • Ensure daily checks of service delivery are carried out, including allergen information, service briefs, and daily diary paperwork.
  • Check all weekly menus are compliant and accurately presented to customers, ensuring a high-quality dining experience.
  • Day-to-day financial performance is reported using the correct systems, providing insights for improvement.
  • Receive and deal with customer complaints appropriately, ensuring issues are resolved promptly and efficiently.
  • Organize monthly stock count and conduct brand standard audits, maintaining high standards of quality and safety.
  • Assist in the recruitment and retention of team members, promoting a positive and inclusive work environment.
  • Ensure all invoices are processed in a timely manner, liaising with the Head Chef to maintain accurate stock levels.
Requirements
  • Previous supervisory or management experience in a food service environment is desirable.
  • Ability to work towards Food Hygiene Certificate Level 2 through our e-learning system.
  • Strong numeracy and written skills, with the ability to produce accurate reports.
  • Confidence in managing a team, with a positive and can-do attitude.
  • Understanding of catering finances, including costing, production costs, yields, wastage, and employee schedules.
About Aramark

Aramark is a leading service and solutions provider in Northern Europe, committed to delivering exceptional service and solutions to our clients and customers. We believe in developing our people, fostering a positive and inclusive work environment, and promoting from within. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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