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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a safe and welcoming environment for our customers.
Key Responsibilities- Provide high-quality customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to maintain a safe and clean station environment, adhering to safety procedures and protocols.
- Participate in the safe running of trains and a safe station environment by complying with procedures and guidelines.
- Promote relevant marketing literature and information to customers, enhancing their experience and engagement with our services.
- A proactive and customer-focused approach, with a passion for delivering exceptional service.
- Exceptional communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Demonstrable experience of managing customers in challenging environments, with a strong ability to remain calm and composed under pressure.
- Ability to work flexible hours, including weekends and bank holidays, and to live in the local area to ensure timely attendance.
- Strong decision-making skills, with the ability to make informed decisions in a customer-focused manner.
In return for your hard work and dedication, we offer a competitive salary and benefits package, including free travel on our network, a privilege rate Oyster card, and a final salary pension scheme. You will also have access to comprehensive training and development opportunities, enabling you to grow and progress within the company.
