Technical Support Analyst
3 weeks ago
At Tomgandhi Consulting Ltd, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide technical support via phone, email, and remote desktop connectivity applications
- Resolve hardware, software, and network-related issues
- Document and track incidents, problems, and changes using ITSM ticketing tools
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technologies and industry trends
Requirements:
- 1-3 years of experience in a Service Desk or technical support role
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Knowledge of ITIL V2 or V3 and certification in MCP/MSCE/MSCA or HDI CSS or Cisco
- Hands-on experience with Windows Operating Systems, Active Directory, Exchange, and ITSM ticketing tools
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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