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Field Service Engineer

2 months ago

Watford, Hertfordshire, United Kingdom CSG Talent Full time

Job Summary:

Career Opportunities with CSG Talent

About the Role:

We are seeking a highly skilled and experienced Field Service Engineer to join our team as a Territory Manager. As a key member of our field-based team, you will be responsible for delivering exceptional customer service and support to our clients across the North/North West region.

Key Responsibilities:

  • Travel to customer sites throughout the region to ensure the highest levels of customer service are maintained.
  • Installation and commissioning of new systems, including electro-mechanical equipment.
  • Provide end-user training and technical support to customers.
  • Support sales efforts by providing product knowledge and demonstrations.

Requirements:

  • Previous experience in field service, preferably in an electro-mechanical field.
  • Clean driving license and ability to travel extensively throughout the region.
  • Flexibility and ability to respond well to change and pressure, with a methodical approach to problem-solving and troubleshooting.
  • Excellent customer service skills, with a personable approach and ability to communicate effectively at all levels.
  • Good knowledge of Microsoft operating platforms (Word, Excel, and Outlook).
  • Ability to work independently and as part of a team to resolve customer issues.
  • Minimum 1-3 years' experience servicing analytical equipment, with some knowledge of the water industry an advantage.
  • Able to deliver a high level of customer care and willing to travel 5 days per week, Monday to Friday.
  • Good English skills, both verbal and written.

What We Offer:

  • Competitive salary and annual incentive bonus.
  • Company vehicle and full benefits package, including 25 days' annual leave, private healthcare, and pension.