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Director of Event Management

2 months ago

London, Greater London, United Kingdom Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Director of Event Management to join our team at Marriott International, Inc. The successful candidate will be responsible for overseeing the functions of Event Management, including Event Planning, Event Service, and Event Technology.

The Director of Events will play a critical role in implementing the brand service strategy and brand initiatives, ensuring seamless execution of all property events. This position requires a strong leader who can motivate and direct a team to achieve exceptional results.

Key Responsibilities
  • Managing Event Management Operations and Budgets
    • Research and analyze new products, pricing, and services of competition.
    • Work with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
    • Ensure the property is apprised of all groups that will impact property operations.
    • Work with the culinary team to ensure compliance with food handling and sanitation standards.
    • Oversee Event Operations, including Banquets, Event Services, and Event Technology.
    • Oversee the event planning team.
    • Ensure meeting space and corresponding heart of the house areas are cleaned and maintained.
    • Ensure furniture and equipment are maintained and inventory levels are kept in accordance with corporate guidelines.
    • Lead the execution of brand service initiatives in event management areas.
    • Develop an Event Management strategy that is aligned with the brand's business strategy and lead its execution.
  • Leading Event Management Teams
    • Set expectations and hold event management leadership team accountable for desired service behaviors related to product and service delivery.
    • Communicate a clear and consistent message regarding departmental goals to produce desired results.
    • Identify key drivers of business success and keep the team focused on the critical few to achieve results.
    • Ensure integration of departmental goals in game plans.
    • Ensure brand and regional business initiatives are implemented and communicate follow-up actions to the team as necessary.
  • Managing Profitability
    • Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service.
    • Work directly with major groups when high-profile and financial impact will be significant (limited instances).
    • Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property.
  • Ensuring Exceptional Customer Service
    • Create an atmosphere in all event management areas that meets or exceeds guest expectations.
    • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
    • Review and respond to results of Event Satisfaction Survey.
  • Conducting Human Resources Activities
    • Work with Human Resources to ensure compliance with all applicable laws and regulations.
    • Review property-specific event operations annually and make appropriate adjustments.
    • Review staffing levels to ensure that guest service and operational needs are met.
    • Communicate and ensure departmental and property emergency procedures are executed when necessary.
    • Ensure that regular, ongoing communication is happening in all areas of event operations.
    What We Offer
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.
    • Access to world-class training and development programs.
    • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.