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Client Support Specialist
3 months ago
Salary Range: Competitive compensation package
Work Environment: Dynamic and supportive
Hours: Full-time commitment
Contract Type: Ongoing employment
THE INSPIRING JOURNEY OF CUSTOMER SERVICE EXCELLENCE
At Shared Services Partnership, we are dedicated to providing exceptional service and fostering meaningful connections within our community. Our team is composed of passionate individuals who strive to enhance the experiences of those we serve.
Consider the impact of our team members. Their commitment to customer care has transformed interactions into memorable experiences. For instance, during challenging times, our advisors have gone above and beyond to provide support and understanding, making a significant difference in the lives of those who reach out to us.
The Role:As a Customer Service Representative, you will play a crucial role in our operations. When clients contact our housing support center, you will be the welcoming voice they appreciate. Your responsibilities will include:
- Listening attentively to inquiries and providing accurate information.
- Clarifying any confusion and addressing concerns with empathy.
- Resolving issues effectively to enhance the customer experience.
Our modern service center handles various communication channels, including phone, email, and web chat. You will maintain high standards of professionalism and courtesy across all interactions, ensuring that every client feels valued and supported.
We encourage innovative ideas for improving our processes and adapting to the evolving needs of our community. You will be part of a collaborative team that celebrates ambition, diversity, and creativity.
About You:Experience in a customer-focused environment, particularly in housing or public services, is advantageous. You should demonstrate:
- A track record of delivering outstanding customer service in a fast-paced setting.
- The ability to handle challenging situations with patience and composure.
- Strong organizational skills to manage your workload effectively.
Proficiency in record-keeping will enable us to enhance our service quality and customer satisfaction.
What We Offer:Shared Services Partnership is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We value equality, diversity, and well-being, striving to ensure that every team member feels respected and empowered.
We understand that flexibility is essential, and we offer various working patterns to accommodate different needs. As a Disability Confident Employer, we are dedicated to providing support and adjustments to ensure all candidates can participate fully in the recruitment process.
