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Hospitality Team Member

2 months ago

Spalding, Lincolnshire, United Kingdom Loungers Full time

Join Our Team as a Hospitality Team Member

About Us

Loungers is a leading restaurant group in the UK, known for its unique and welcoming atmosphere. We're a dynamic and fast-growing business, always looking for talented individuals to join our team.

Job Summary

We're seeking a highly motivated and customer-focused Hospitality Team Member to join our team. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer service and ensuring that every guest leaves with a positive experience.

Key Responsibilities

  • Provide exceptional customer service, ensuring that every guest feels welcome and valued.
  • Work collaboratively with the management team and other staff members to deliver a seamless customer experience.
  • Adapt to changing situations and priorities, ensuring that the needs of our guests are always met.
  • Participate in ongoing training and development to improve your skills and knowledge.
  • Contribute to the overall success of the business by suggesting ideas and initiatives to improve our services and operations.

The Benefits

  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

What We're Looking For

  • Bags of energy, your own personality - and we can teach you the rest.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to us.