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Process Improvement Specialist
2 months ago
As a key member of our team, you will lead a team focused on driving continuous improvement within the Jet2holidays Product department. Your role will be to champion change, ensuring that our systems and processes are always evolving to meet the needs of our colleagues and customers.
Key Responsibilities:- Lead product-led projects: You will manage a range of projects, working from the initial planning stages to go live, and monitoring their success. You will collaborate closely with IT Development, Jet2Digital, and other key stakeholders across the business.
- Champion IT development: You will identify development opportunities, assess the value and benefits, and work with Jet2Digital to progress these initiatives from concept to completion.
- Drive continuous improvement: You will constantly be on the lookout for ways to improve Product department processes and systems. You will also train and guide the team to implement these improvements effectively.
- Maintain strong cross-functional relationships: You will work with key business areas to ensure development requirements are aligned, fostering strong relationships between the Product department and other teams, including Jet2Digital.
- Support outsourced resources: You will help manage the workload of outsourced administration teams and work closely with Data Control to identify opportunities for process improvements.
- Develop your team: You will coach and guide your team members, helping them grow and achieve their objectives, all while driving continuous development across the department.
- Deputise for the General Manager: You will step in as needed, ensuring smooth operations when the General Manager is unavailable.
- Experience in product development, process improvement, or efficiency-focused roles.
- Strong analytical and decision-making skills, with the ability to think critically.
- Proven experience in leading and supporting cross-functional projects.
- Excellent communication skills, with the ability to adapt your style for various audiences.
- Strong organisational skills, with the ability to juggle multiple projects and adapt to changing business priorities.
- Experience managing people and leading teams to success.
- Confidence in working independently and taking initiative.
- Hybrid working (we're in the office 3 days per week)
- Colleague discounts on Jet2holidays and flights
- Annual pay review
We are working together to deliver an amazing journey, literally. We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.
