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Front Office Supervisor

2 months ago

Southampton, Southampton, United Kingdom Klarent Hospitality Full time
Front Office Supervisor Opportunity

Klarent Hospitality is seeking a skilled and experienced Front Office Supervisor to join our team at DoubleTree by Hilton Southampton.

About the Role:

  • As a Front Office Supervisor, you will be responsible for overseeing the front office activities and ensuring a consistently high standard of service to our guests.
  • You will supervise the front desk operations, monitor the appearance and performance of team members, and maximize sales revenues through up-selling and marketing programs.
  • Additionally, you will manage guest requests, inquiries, and complaints promptly and completely, maintaining a professional appearance of the front desk with a focus on hospitality and guest service.

About the Company:

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, offering excellent opportunities for growth and development within the company.

We pride ourselves on ensuring that our staff are rewarded and recognized for their hard work, commitments, and long service, and we are committed to nurturing talent and driving superior performance and growth.

Key Responsibilities:

  • Supervise front desk operations and ensure a consistently high standard of service to guests.
  • Monitor the appearance and performance of team members and provide training and support as needed.
  • Maximize sales revenues through up-selling and marketing programs.
  • Manage guest requests, inquiries, and complaints promptly and completely.
  • Maintain a professional appearance of the front desk with a focus on hospitality and guest service.

Requirements:

  • Previous experience in a front office or hospitality role.
  • Excellent supervisory, inter-personal, and communication skills.
  • Able to work morning, afternoon/evening, and weekends.
  • Deliver exceptional customer experiences all the time.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for growth and development within the company.
  • Recognition and rewards for hard work and commitment.

How to Apply:

If you are a motivated and experienced individual looking for a new challenge, please submit your application to Klarent Hospitality.