Operations Supervisor

7 days ago


Clifton, York, United Kingdom Orion Windows Full time
Job Summary

Orion Windows is seeking an experienced and reliable Installation Manager to oversee installations in customers' homes across the North Yorkshire area.

The ideal candidate will have a strong background in team management, with excellent customer service, communication, and negotiation skills.

Key Responsibilities:
  1. Quality Assurance: Ensure that all installations meet the highest standards of quality, efficiency, and customer satisfaction.
  2. Contract Management: Manage contracts, assign work to surveyors, and support them with technical challenges to ensure timely delivery.
  3. Team Coordination: Schedule and coordinate fitting teams and contractors to ensure smooth operations.
  4. Customer Liaison: Serve as the main contact for all trades, ensuring seamless project execution and customer satisfaction.
  5. Site Visits: Conduct site visits to resolve issues, maintain safety standards, and ensure client satisfaction.
  6. Stakeholder Relationships: Develop strong relationships with stakeholders, customers, suppliers, and dealers.
  7. Data Analysis: Collaborate with the Head of Installations to gather data on quality and costs.
  8. Professional Development: Maintain professional knowledge through training and enforce organisational standards.
  9. Issue Resolution: Address and resolve customer issues promptly while ensuring health and safety compliance.
Requirements:
  1. Leadership Skills: Strong planning, organisation, and leadership skills with a proactive, can-do attitude.
  2. Customer Service: Excellent customer service, communication, and negotiation abilities.
  3. Process Improvement: Ability to challenge existing practices, improve processes, and maintain high-quality standards.
  4. Team Management: Experience in team management, with strong interpersonal skills and commercial awareness.
  5. Technical Knowledge: Proficient in IT with desirable experience in the window/conservatory industry.
  6. Continuous Learning: Technical understanding of installation processes and a commitment to continuous learning.


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