Traffic Coordinator

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Biffa Waste Services Full time
About the Role

We are seeking a highly organized and personable individual to join our team as a Traffic Dispatcher. As a key member of our operations team, you will be responsible for coordinating the movement of our vehicles and ensuring the smooth delivery of our waste management services.

Key Responsibilities
  • Call Handling: Liaise with customers and internal teams to resolve issues and provide excellent customer service.
  • Daily Debrief: Assist drivers with confirmation of work and deal with any anomalies or issues.
  • Liaison: Work with our customer service department and customers to resolve issues and provide support.
  • Order Processing: Process and confirm orders, and run and clear daily reports.
  • Administrative Tasks: Perform various administrative tasks and maintain a clean and organized workspace.
Requirements
  • Strong Knowledge: Have a strong knowledge of the local area and the waste management industry.
  • Communication Skills: Possess exceptional communication skills, both written and verbal, to effectively communicate with all levels of the organization and external customers.
  • Organizational Skills: Be able to plan, organize, and prioritize effectively in a fast-paced environment.
  • Computer Literacy: Be comfortable using business software and Microsoft Office Suite, particularly Excel.
Benefits
  • Competitive Salary: Receive a competitive salary and benefits package.
  • Ongoing Development: Enjoy ongoing career development, training, and coaching opportunities.
  • Pension Scheme: Participate in a generous pension scheme.
  • Medical and Dental Scheme: Enjoy medical and dental scheme benefits.
  • Discounts: Receive discounts on retail and leisure activities, as well as holiday and travel.

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