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Client Relations Manager
3 months ago
Position:
Client Relations Manager
Working Days: Monday to Friday
OCS Group UK is a prominent provider of facilities management solutions, offering a diverse array of services that encompass cleaning, catering, security, technical support, energy management, compliance, front-of-house services, landscaping, logistics, waste management, and pest control.
With a workforce of 50,000 professionals, we deliver innovative and award-winning services across the UK and Ireland, catering to both private and public sectors while actively supporting the local communities we serve.
We are seeking a dedicated Client Relations Manager to become part of our enthusiastic and results-oriented team.
Flexible Working: Informal hybrid arrangements available
Benefits: 25 days of annual leave plus bank holidays
Employee Referral Program (for successful candidate referrals)
A variety of retail discounts
Regular social and charitable events hosted in our offices
Opportunities to engage in community charity initiatives
Additional Perks: Discounted gym memberships
Eye test vouchers worth £25 and up to £100 towards eyewear
Participation in our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal diversity and inclusion community - join a committee or participate in our D&I initiatives and events
Career advancement and recognition opportunities
Learning and Development: Immediate access to "Opportunity", our internal Learning and Development platform
Coverage for required professional membership fees
Long service recognition awards
Key Responsibilities:
- Deliver an exceptional experience of our services to clients
- Assist in the service delivery of contracts
- Establish, implement, and oversee standards and procedures to ensure optimal client satisfaction.
- Support cross-company initiatives aimed at enhancing service quality, improving efficiency, and minimizing complaints and costs.
- Gather, analyze, and interpret client interaction data to identify needs and insights that can enhance the client experience.
Qualifications:
- Experience in a customer service role, ideally within facilities management.
- Strong proficiency in Microsoft Office applications.
- Familiarity with CAFM or similar management systems.
Demonstrated experience in leading a service-oriented operation, particularly during periods of significant growth or transformation.
If you are looking to join an organization that values professional growth, career advancement, and the opportunity to collaborate with inspiring individuals, we encourage you to consider this opportunity.