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Client Relations Specialist

3 months ago

Willesborough, Kent, United Kingdom Brave Human Capital Group Full time

Client Relations Specialist

Location: Remote

Salary: £20,000 - £24,000

About the Organization:

Brave Human Capital Group is a distinguished national insurance provider known for its outstanding client support and service excellence. With a solid and dedicated customer base, the organization is focused on sustainable growth in the coming years. It is also recognized as a fantastic workplace that values its employees.

Position Overview:

The Client Relations Specialist will play a crucial role in executing the long-term vision of the organization. As the main point of contact, you will address a range of client inquiries through various communication channels.

Key Responsibilities:

  • Assessing and advising clients on their insurance needs
  • Identifying and initiating opportunities for cross-selling
  • Processing client requests while adhering to compliance regulations
  • Managing insurance claims within designated authority and standards
  • Facilitating the collection of customer payments
  • Building and maintaining strong relationships with clients, colleagues, and other stakeholders

Candidate Profile:

Essential Qualifications:

  • Demonstrated experience in providing exceptional client service
  • Strong relationship-building skills with effective communication abilities
  • Meticulous attention to detail and strong organizational capabilities
  • Proficient in IT, particularly with Microsoft Office and relevant systems
  • Able to prioritize tasks and perform well under pressure
  • Eager to acquire new skills and knowledge
  • Dedicated team player with a strong work ethic
  • Capable of problem-solving and exercising initiative while upholding integrity and diligence
  • Ambition to excel in the role

If you possess the skills and qualities outlined above, we are committed to providing you with the training and support necessary to thrive in a highly respected and trusted organization.