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Coffee Equipment Specialist

2 months ago

Kingsley Park, United Kingdom Shannon White Ltd Full time
About the Role

We are seeking a highly motivated and experienced Coffee Field Service Engineer to join our team at Shannon White Ltd. As a Coffee Field Service Engineer, you will be responsible for promoting our company by responding to reactive and service call requests in a professional, efficient, and thorough manner.

Key Responsibilities:
  • Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in a good working order.
  • Work proactively with the central call centre, taking day-to-day instructions and keeping them updated to inform waiting customers.
  • Comply with all on-site arrival procedures, making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
  • Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of the company management.
  • Complete all necessary on-line job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises to validate client satisfaction.
  • Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
  • Provide agreed spare parts stocks via hand-held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Requirements:
  • A confident individual with a passion for customer service.
  • Excellent understanding of coffee quality and associated equipment.
  • Demonstrates strong problem-solving skills with an electrical mechanical background.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).
What We Offer:
  • Salary: Up to £33,580 (OTE), including overtime for weekend work, company vehicle, 25 days holiday, pension, and other company benefits.