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Financial Operations Specialist

2 months ago


Lincoln, Lincolnshire, United Kingdom Service Care Solutions Full time

**Job Summary:**

Service Care Solutions is seeking a highly skilled Financial Operations Specialist to join their team. As a key member of the finance department, you will provide critical support to various clients, ensuring the delivery of an effective, efficient, and customer-focused service.

**Key Responsibilities:**

  • Provide financial support and processing services to clients in a flexible manner, adhering to required KPIs, PIs, and activity timescales.
  • Work collaboratively with the team to utilize an adult care case management system for service users requiring direct payments, provider payments, deferred payments, residential, and non-residential assessments.
  • Ensure that advice is interpreted and managed within local policies and national guidance for direct payments, provider payments, deferred payments, residential, and non-residential assessments.
  • Manage complex data management on behalf of the local authority, ensuring it aligns with local policies and national guidance for processing and maintaining direct payments, provider payments, deferred payments, residential, and non-residential assessments.
  • Effectively manage workload and prioritize tasks to extract data supporting service user complaints/requests (including SARS or FOI).
  • Communicate effectively with external bodies, such as legal service organizations.
  • Handle routine correspondence and telephone inquiries of a personal and confidential nature related to service users' financial details and payments to service providers.
  • Manage daily incoming and outgoing post for the direct payments, provider payments, deferred payments, residential, and non-residential assessments teams within agreed timescales and deadlines.
  • Collaborate with colleagues to review and update procedures to improve quality and consistency.
  • Maintain effective working relationships with Lincolnshire County Council staff, service providers, service users, and other professionals.
  • Maintain computer and manual filing systems.