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Client Relationship Manager
3 months ago
Salary: £25,000 - £30,000 DOE
Location: Nelson
Working Hours: Monday - Friday 8:30/9:00 - 17:00/17:30
The Account Manager role focuses on fostering growth and enhancing product integration within an established customer base. This is achieved by delivering exceptional customer service, efficiently managing a pipeline of opportunities, and meticulously documenting all interactions in Daisy Central.
You will cultivate positive relationships with clients, gaining insights into their requirements and proposing tailored solutions that encompass both sales and service elements.
Your responsibilities will include retaining and renewing client contracts while showcasing a proactive approach to resolving issues and enhancing customer satisfaction.
Objectives for Growth and Product Integration:
It is your duty to enhance product usage among current clients by leveraging comprehensive knowledge of the Daisy product suite. Through effective inquiry, ascertain client needs for additional products and services, and if necessary, collaborate with relevant specialists within the Daisy team to fulfill these needs. You will manage client retention and renewal efforts, prioritizing opportunities based on Customer Engagement Data (CEDs) and associated risks. You will assess whether to conduct transactions via phone or if a more significant opportunity warrants a visit from a Field Account Manager. You will seek to attract new clients to Daisy through referrals or your professional network. Ensure your product knowledge is sufficient to identify opportunities that enhance client effectiveness, improve efficiency, and reduce operational costs. Maintain a level of product expertise that allows you to pinpoint client issues and develop effective solutions. Collaborate closely with support and specialist teams to deliver a high standard of service and recommendations for your client portfolio.Customer Service Responsibilities:
Strive to resolve common client issues during the initial call. It is your responsibility to escalate unresolved service issues to customer service, ensuring all pertinent details are documented in Daisy Central. You are accountable for confirming the resolution of issues and must maintain communication with clients throughout the process. Follow up with clients after case resolution to ensure their expectations have been met. If a client is at risk of cancellation and you cannot resolve their concerns, this must be escalated to your manager for further action.Required Qualifications:
Proven track record of building successful relationships and closing sales with large clients. Extensive experience in Account Management. Strong understanding of commercial objectives across various sectors. Demonstrated knowledge of the sales process. Ability to effectively present Daisy's core products to stakeholders at all levels. Capable of setting personal development goals. Proficient in utilizing CRM systems to manage and build a sales pipeline. Excellent written and verbal communication skills. Familiarity with Daisy's product offerings and the advantages they provide to clients. Customer-focused mindset. Proven ability to manage a portfolio of existing clients with exceptional account management skills.Additional Benefits:
What can you expect from a career at Daisy?
Our philosophy is straightforward: the more effort you invest, the greater the rewards.
We have received a 2 Star accreditation from the Sunday Times Best Companies and have been recognized as the UK's Telecoms company in 2023.
Here are some of the benefits we provide:
25 days of annual leave, plus bank holidays, with an additional day for each year of service up to 30 days. Holiday purchase scheme. £500 referral bonus scheme. Professional development opportunities to help you achieve your personal aspirations. Eye care vouchers and discounted Medicash membership. Mobile deals for you and your family/friends. Access to discounts and savings at over 1,200 retailers. An extra day off on your birthday or for your wedding.#LI-Onsite
