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Store Manager
2 months ago
The Deputy Manager is a key member of the management team, responsible for delivering on the location's broad range of KPIs and inspiring the team. In the Location Manager's absence, the Deputy Manager will relish the responsibility and opportunity of managing the store and demonstrating entrepreneurial flair.
Main ResponsibilitiesPeople- Work in partnership with the Location Manager and the wider management team to achieve business objectives.
- Lead by example, promoting excellent team participation and nurturing an inspiring work environment every day.
- Take ownership of all recruitment within the store, ensuring dedicated, competent, and driven individuals are sourced and a comprehensive on-boarding induction is delivered.
- Develop and implement training and development programs for the team, utilizing Teds Talent & Development resources to ensure they are up to date and knowledgeable on current business focuses.
- Engage and inspire the team to deliver exceptional customer service at every opportunity, with passion and enthusiasm.
- Provide constructive feedback on team performance to the Location Manager, Area Manager, and People Team when required.
- Demonstrate a thorough knowledge of Teds current season, including licence and exclusive product available on the website.
- Utilize all available tools and information to stay up to date on current product knowledge and be proficient in the 6 C's detail - Called, Colour, Composition, Cost, Care, and Cut.
- Ensure the implementation of merchandising guidelines, replenishment methods, and housekeeping standards to maintain the highest level of representation for Ted.
- Liaise with the Department Specialist to manage product and VM floor moves, enhancing performance.
- Ensure the team demonstrates Greet, Observe, Talk, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding both online and offline and the impact of actions on the customer experience and sales.
- Keep the team, customers, and self up to date, and take an active interest in engaging with Ted's social media activity.
- Nurture an effective sales environment through a strong understanding of local market, customer profiles, and shopping behaviours.
- Coach and inspire the team to achieve location performance targets and deliver a genuine customer connection.
- Assist with managing the controllable elements of the store's profit and loss budgets.
- Ensure the team effectively captures customer data at PoS – where relevant – and understand how this actively informs customer relationship management.
- Build and maintain a strong commercial awareness of competitors and local markets, communicating findings to the management team and Area Manager.
- Analyse relevant tools to convey a high level of commercial understanding, identifying opportunities to positively affect location performance.
- Be highly organized and ensure all adhere to store administration, systems, and processes within The Global Retail Hub / Operational guidelines.
- Display a competent knowledge and understanding of company business systems such as Teds Vault, AX, and SharePoint.
- Consistently drive and sample all company operational KPIs.
- Ensure the management of costs and support the Location Manager to deliver on Profit and Loss expectations.
- Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety and maintenance, and Security and Loss Prevention.
Ted Baker offers a range of benefits to support your health, wellbeing, and career development. As a Deputy Manager, you will have access to our generous KitTED benefit, which gives you 75% off Ted kit from day one. You will also receive £500 of free Ted kit per season and a generous 40% discount on Ted for your friends and family. Our bonus scheme rewards the whole store team monthly for achieving sales targets, paying up to 15% of monthly salary. You can also join our healthcare cash plan, access an online doctor, and use health helplines. We pay into a pension scheme for you with Aviva, helping you save for the long term.
Ted's Core Competencies- Satisfy the needs of our customers, always.
- Pursue growth and opportunities through initiative and proactivity.
- Build open and honest relationships with clear communication.
- Create a positive team environment, encourage collaboration.
- Be proud, passionate, motivated, committed.
- Take ownership, be accountable.
- Encourage organisation, high standards, and efficiencies.
