Scheduling Team Leader

3 weeks ago

Craigavon, United Kingdom Silverwood Recruitment Full time
Scheduling Team Leader

Silverwood Recruitment is seeking a highly skilled Scheduling Team Leader to join our client's team in Portadown, Co. Armagh. Our client is a global leader in designing and manufacturing sustainable solutions for water and energy storage.

Role Overview:

The Scheduling Team Leader will be responsible for managing the day-to-day operations of the scheduling team. This includes overseeing stock control and replacement for both internal and external engineers, as directed by the Engineer Manager and Service Business.

Key Responsibilities:
  • Analyse service delivery processes, route management, and engineering activities to identify areas for improvement and increase efficiency.
  • Ensure the scheduling team achieves engineering productivity, efficiency, and KPI targets.
  • Support engineer management by providing daily and weekly reports to monitor scheduling performance.
  • Improve customer service feedback from the scheduling NPS survey and implement actions or recommendations to enhance the customer experience.
  • Ensure company lead time targets are met and report any shortfalls or coverage issues to the Engineer Manager.
  • Ensure planned maintenance targets are achieved in line with customer service contracts.
  • Provide weekly updates on scheduling performance to the Engineer Manager.
  • Advise management on areas for improvement to boost productivity.
  • Report any engineering or subcontractor issues to the Engineer Manager.
  • Participate in projects to drive continuous improvement within the service department.
  • Promote a culture of compliance, ensuring high standards of integrity, honesty, and professionalism.
  • Maintain health, safety, environmental, quality, and product compliance as integral parts of the business.
  • Report weekly on any engineer skill gaps affecting scheduling resources.
Essential Skills:
  • Previous experience in a logistics or scheduling role.
  • Proficiency in LN or similar scheduling software.
  • Strong planning skills and IT literacy (Outlook, Word, Excel).
  • Excellent customer care and communication skills.
  • Strong organisational skills with attention to detail.
  • Ability to prioritise workloads and work effectively under pressure.
  • Initiative in managing tasks and problem-solving.
  • A team player and critical thinker.
Desirable Skills:
  • Supervisory experience with a proven track record in delivering performance results under pressure.

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