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Account Manager

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Aveda Full time
Aveda - Account Manager - Milton KeynesJob Summary: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets. The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for a self-starter with a flair for business planning and a passion for coaching others to reach their full potential. The successful candidate will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

The role will provide exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, making it an ideal stepping stone for a career in the beauty industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Key Responsibilities:
  • Lead and develop a team of Sales Associates to achieve sales, customer service, and operational targets
  • Develop and execute business plans to recruit and retain customers
  • Provide inspirational, authentic, and personalized customer service
  • Manage inventory, facilities, and cash reconciliation
  • Lead in-store events and create engaging customer experiences
  • Work retail hours, including days, nights, weekends, and special events
  • Utilize retail point-of-sale software and Microsoft Office
Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours, including days, nights, weekends, and special events
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office
Equal Opportunities Employer: Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.