Customer Service Representative

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Brook Street UK Full time
Customer Advisor Role Overview

We are seeking a Customer Advisor to join our team at a leading Public Sector Client in Hanley, Stoke on Trent. This is a temporary role for 5 months, Monday to Friday, with a 37-hour week.

Key Responsibilities:
  • Provide an accessible and inclusive service to service users, offering clear signposting and guidance to resolve their queries.
  • Process and update high-volume case details accurately and efficiently.
  • Deal with short-term needs of service users, providing information to resolve their queries.
  • Work in a contact centre environment, handling telephone-based queries.
Requirements:
  • Resilient and proactive nature, with excellent communication skills.
  • Ability to explain processes clearly, ensuring customers understand what to expect.
  • Previous contact centre experience is desirable, but strong customer service skills are essential.
  • A clear DBS and three years' referencing are required.

This role offers an 8-week on-site induction through our training academy, providing full training and support. If you have the experience and skills required, please apply today.



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